Privacy Policy

Last Updated: Aug 24, 2026

This Privacy Policy explains how Valley Solar LLC (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you interact with us, including through:

Visiting valleysolar.solar or any site that links to this Privacy Policy
Engaging with our team during sales, service, or events

If you have questions after reading this policy, please contact us at support@valleysolar.solar.

Quick Summary

We collect personal information that you provide directly to us (such as your name, email, and phone number) and certain technical information automatically (such as your IP address).
We do not collect sensitive personal information.
We do not sell your personal information. We may use third-party analytics, measurement, and advertising service providers to help us understand website activity, measure the effectiveness of our advertising, and improve our services.
We use your information to provide services, communicate with you, and improve our operations.
You have rights to access, update, or request deletion of your information depending on where you live.
We keep your information secure, but no system is 100% protected.

1. Information We Collect

Information You Provide

Name
Phone number
Email address
Other details you share when requesting a quote, scheduling service, or contacting us

Information Collected Automatically

When you visit our site, we may collect:

IP address, browser, and device type
Usage details (pages viewed, time on site, clicks)
Location data (based on your device or IP)

We also use cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

We process your information to:

Provide and manage our services
Respond to your questions and service requests
Improve our website and communications
Protect against fraud and maintain security
Comply with legal obligations

We only use your information when we have a lawful reason to do so.

We may disclose personal information in limited circumstances, including:

Service providers: Companies that help us operate our business, website, communications, customer systems, analytics, advertising measurement, and other business functions.
Analytics and advertising providers: We may use third-party services to understand how visitors interact with our website, measure advertising performance, and improve our marketing and communications. These providers may receive information such as IP address, device and browser information, website activity, referral information, and similar technical data.
Business transfers: In connection with a merger, acquisition, financing, sale of assets, or similar business transaction.
Legal and safety purposes: When required by law or when reasonably necessary to protect our rights, customers, employees, systems, or property.

We do not sell personal information for monetary consideration.

Our use of third-party analytics and advertising technologies is described further in the Cookies & Tracking section below.

4. Third-Party Websites

Our site may link to other websites. We are not responsible for the content, privacy, or security of those third-party sites. Please review their policies before sharing information.

5. Cookies & Tracking

We use cookies, tags, pixels, and similar technologies to operate our website, understand how visitors use it, measure website and advertising performance, and improve our services.

These technologies may collect information such as:

IP address
Browser and device information
Pages viewed
Links or buttons clicked
Referring website or advertising source
Approximate location derived from an IP address
Date, time, and duration of website activity

We may use third-party analytics, measurement, and advertising services, including Google Analytics, Google Ads, and other similar service providers. These providers may process technical and website activity information on our behalf or in accordance with their own privacy policies.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how some website features function.

You may also opt out of Google Analytics by using Google’s browser opt-out tools.

Where applicable law provides additional rights regarding targeted advertising, sale of personal information, or similar uses of personal information, you may contact us at info@valleysolar.solar to exercise those rights.

6. International Transfers

If you are accessing our site from outside the United States, please note that your information may be stored and processed in the U.S.

7. Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Once it is no longer needed, we delete or anonymize it.

8. How We Protect Your Information

We use technical and organizational safeguards to protect your data. However, no online system is completely secure. Please use our services within a secure environment.

9. Children’s Privacy

We do not knowingly collect or market to children under 18. If we learn we have collected information from someone under 18, we will delete it.

10. Your Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:

Access personal information we maintain about you
Correct inaccurate personal information
Request deletion of personal information
Obtain a copy of certain personal information
Opt out of marketing communications
Opt out of certain uses of personal information for targeted advertising or other purposes where required by applicable law

You may submit a privacy request by contacting us at info@valleysolar.solar.

We may need to verify your identity before completing certain requests.

11. Do-Not-Track Signals

We do not currently respond to browser “Do Not Track” signals because no consistent industry standard exists.

12. U.S. Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies, these rights may include the ability to access, correct, delete, or obtain a copy of personal information, as well as the ability to opt out of certain forms of targeted advertising, profiling, or the sale of personal information.

Valley Solar does not sell personal information for monetary consideration.

If an applicable privacy law provides you with additional rights, you may exercise them by contacting us at info@valleysolar.solar.

13. Updates to This Policy

We review this Privacy Policy periodically and update it when our data practices, tracking technologies, service providers, or applicable legal requirements materially change.

When we make changes, we will update the “Last Updated” date at the top of this policy. The latest version will always be available on this page.

14. Contact Us

Valley Solar LLC
116 Pleasant Street, Suite 321
Easthampton, MA 01027
United States
support@valleysolar.solar
(413) 584-8844

15. SMS Privacy

If you opt in to receive SMS messages from Valley Solar, we only use them for service-related purposes (such as appointment confirmations, maintenance alerts, or system updates).

You can opt out anytime by replying STOP.
We do not sell, rent, or share your mobile information with third parties for marketing.
Subcontractors may only use your number to deliver service-related communications.

SMS Terms

By opting in, you agree to receive SMS messages from Valley Solar about solar or battery installation and service. Message frequency may vary. Standard message and data rates may apply. Reply HELP for assistance.