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Privacy Policy

Last Updated: June 24, 2025

This Privacy Policy explains how Valley Solar LLC (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you interact with us, including through:

  • Visiting www.valleysolar.solar or any site that links to this Privacy Policy
  • Engaging with our team during sales, service, or events

If you have questions after reading this policy, please contact us at support@valleysolar.solar.

Quick Summary

  • We collect personal information that you provide directly to us (such as your name, email, and phone number) and certain technical information automatically (such as your IP address).
  • We do not collect sensitive personal information.
  • We do not sell or share your information with third parties for marketing.
  • We use your information to provide services, communicate with you, and improve our operations.
  • You have rights to access, update, or request deletion of your information depending on where you live.
  • We keep your information secure, but no system is 100% protected.

1. Information We Collect

Information You Provide

  • Name
  • Phone number
  • Email address
  • Other details you share when requesting a quote, scheduling service, or contacting us

Information Collected Automatically

When you visit our site, we may collect:

  • IP address, browser, and device type
  • Usage details (pages viewed, time on site, clicks)
  • Location data (based on your device or IP)

We also use cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

We process your information to:

  • Provide and manage our services
  • Respond to your questions and service requests
  • Improve our website and communications
  • Protect against fraud and maintain security
  • Comply with legal obligations

We only use your information when we have a lawful reason to do so.

3. Sharing Your Information

We may share your information in limited situations:

  • With service providers who help us operate our business (for example, email or analytics tools)
  • During a business transfer (merger, acquisition, or sale)
  • When required by law or to protect our rights

We do not sell or rent your personal information.

4. Third-Party Websites

Our site may link to other websites. We are not responsible for the content, privacy, or security of those third-party sites. Please review their policies before sharing information.

5. Cookies & Tracking

We use cookies and similar tools to:

  • Keep our website secure and functional
  • Understand how visitors use our site
  • Improve your browsing experience

We may also use Google Analytics. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

6. International Transfers

If you are accessing our site from outside the United States, please note that your information may be stored and processed in the U.S.

7. Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Once it is no longer needed, we delete or anonymize it.

8. How We Protect Your Information

We use technical and organizational safeguards to protect your data. However, no online system is completely secure. Please use our services within a secure environment.

9. Children’s Privacy

We do not knowingly collect or market to children under 18. If we learn we have collected information from someone under 18, we will delete it.

10. Your Rights

Depending on your state, you may have rights to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion of your information
  • Opt out of marketing communications

You can exercise these rights by contacting us at support@valleysolar.solar.

11. Do-Not-Track Signals

We do not currently respond to browser “Do Not Track” signals because no consistent industry standard exists.

12. U.S. Privacy Rights

If you are a resident of certain states (such as California, Colorado, or Virginia), you may have additional rights under state law. These include the right to know, access, correct, or delete your data, as well as the right to opt out of certain uses of your personal information.

We do not sell or share personal information for advertising purposes.

13. Updates to This Policy

We may update this Privacy Policy to remain compliant with laws or update our practices. The latest version will always be posted here.

14. Contact Us

Valley Solar LLC
116 Pleasant Street, Suite 321
Easthampton, MA 01027
United States
support@valleysolar.solar
(413) 584-8844

15. SMS Privacy

If you opt in to receive SMS messages from Valley Solar, we only use them for service-related purposes (such as appointment confirmations, maintenance alerts, or system updates).

  • You can opt out anytime by replying STOP.
  • We do not sell, rent, or share your mobile information with third parties for marketing.
  • Subcontractors may only use your number to deliver service-related communications.

SMS Terms

By opting in, you agree to receive SMS messages from Valley Solar about solar or battery installation and service. Message frequency may vary. Standard message and data rates may apply. Reply HELP for assistance.