SunAlert Solar Monitoring Service
Local experts. Proactive support.
Service as smart as your solar.
SunAlert by Valley Solar protects your solar investment with real-time monitoring, predictive issue detection, and proactive local support. One simple plan. Everything you need.
SunAlert Solar Protection Plan
Keep your solar system running strong—with expert monitoring and local support you can count on.
What Is SunAlert — and Why It Matters
SunAlert is Valley Solar’s proactive monitoring and protection plan designed to keep your solar system performing at its best. Most solar systems come with basic monitoring apps that only show you data. SunAlert goes further. It pairs smart technology with a local, in-house service team so issues are not just detected — they’re solved before they cost you money.
With SunAlert, you get:
- 24/7 real-time monitoring that never takes a day off.
- AI-driven issue detection to spot problems before they grow.
- Automatic case creation — no need to submit service requests.
- Local experts, not a call center — our Western Mass team acts quickly to resolve issues.
The result? Peace of mind.
- You save money by preventing production losses.
- You save time because we open and manage service cases for you.
- You stay confident knowing someone is always watching your system, not just software.
SunAlert isn’t just monitoring — it’s tech-driven protection with a human touch.
How it works
24/7 Proactive Monitoring
- Continuous Monitoring
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SunAlert and the Valley Solar team keeps an eye on your solar system 24/7, so you don’t have to.
- Smart Problem Detection
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Our system uses advanced ai-driven features to spot changes in performance and predict when something might be going wrong.
- Automatic Service Tickets
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If an issue shows up, SunAlert automatically creates a service case — no phone call or guesswork needed.
- Proactive Local Support
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Our in-house team reaches out, sets up an appointment, and gets you on the schedule fast.
- Your Investment Protected
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By catching and fixing problems early, we make sure your solar keeps delivering savings year after year.
SunAlert Benefits at a Glance
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No
Coverage
($99/issue)
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(Only $9/month)
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24/7 Proactive Monitoring |
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Not included without SunAlert membership | Included in Basic |
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Not included without SunAlert membership | Included in Basic |
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Not included without SunAlert membership | Included in Basic |
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Not included without SunAlert membership | Included in Basic |
Labor Discounts |
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Fee includes the transfer of maintainer rights and case onboarding. This fee is due every time a new service case is created if you’re not a SunAlert member. |
$99
Not included without SunAlert
membership
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Free
Included in Basic
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SunAlert Premium members get a 10% discount on service work. This includes solar panel cleanings, inspections, Critter Guard installation, and System Remove and Replace. This discount does not apply to new equipment Installations. |
Not included without SunAlert membership | Included in Basic |
Customer Support |
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SunAlert makes getting support easy. During normal business hours, SunAlert members get priority live customer support either by phone, email or online. And after hours, SunAlert members can access online AI support agents to initiate and update service requests, or to schedule service appointments where available. |
Not included without SunAlert membership | Included in Basic |
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For SunAlert members, if your system needs maintenance support, you will be prioritized with appointment scheduling within 48-hours (2 business days). Note that the initial service visit may be diagnostic in nature. |
Not included without SunAlert membership | Included in Basic |
Additional Benefits |
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Not included without SunAlert membership | Included in Basic |
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SunAlert members will receive a 10% discount on System Valuation and Health Report for use in real estate, insurance, or other purposes upon request. This report includes projected annual savings and is available once per plan year |
Not included without SunAlert membership | Included in Basic |
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SunAlert provides quarterly reports on your system’s health and performance. These reports include insights into energy production, system efficiency, and any detected issues. |
Not included without SunAlert membership | Included in Basic |
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SunAlert members are eligible for a $590 referral bonus for new installation customers referred to Valley Solar. |
Not included without SunAlert membership | Included in Basic |
| Price |
No Coverage
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SunAlert Solar Protection Plan
Keep your solar system running strong—with expert monitoring and local support you can count on.